Privacy Policy for Brandiva.co.uk
Last Updated: 3 October 2025
Contact Person: Diane Van Blerk
Email: diane@brandiva.co.uk
Phone: +44 7741 088437
Address: 8 Lismore Drive, Darlington DL1 3PU, United Kingdom
1. Introduction
This Privacy Policy explains how Brandiva (“we”, “our”, or “us”) collects, uses, shares, and protects your personal data when you visit our website, interact with us, or use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and ensuring your privacy is protected.
2. What Personal Data We Collect
We may collect the following types of personal data:
- Name, email address, phone number
- Billing and shipping address
- Payment details (excluding full credit card numbers, which are processed securely via third-party providers)
- IP address, browser type, device information
- Preferences and interests
- Cookies and tracking data
3. How We Use Your Personal Data
We use your data to:
- Process orders and payments
- Provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
4. Lawful Basis for Processing
We rely on the following lawful bases:
- Consent (e.g., for marketing)
- Contract (e.g., to fulfil orders)
- Legal obligation (e.g., tax reporting)
- Legitimate interests (e.g., website analytics, fraud prevention)
5. Data Retention
We retain personal data only as long as necessary for the purposes it was collected, or as required by law. For example:
- Order data: 6 years (for tax and accounting)
- Marketing data: until you opt out
- Cookie data: as per cookie expiration settings
6. Cookies and Tracking Technologies
We use cookies to:
- Enable website functionality
- Analyse website traffic
- Personalise content and ads
You can manage your cookie preferences via our link or your browser settings. For more details, see our separate Cookie Policy.
7. Automated Decision-Making and Profiling
We may use automated tools for:
- Fraud detection
- Personalised advertising
You have the right not to be subject to decisions based solely on automated processing that significantly affect you.
8. International Data Transfers
If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses
- Adequacy decisions
9. Data Security
We implement technical and organisational measures to protect your data, including:
- SSL encryption
- Secure payment gateways
- Access controls and staff training
10. Your Rights Under GDPR
You have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at diane@brandiva.co.uk.
11. Sharing Your Data
We may share your data with:
- Payment processors
- Delivery services
- Marketing platforms (with consent)
- Legal or regulatory authorities (if required)
We do not sell your personal data.
12. Opt-Out Options
You can opt out of:
- Marketing emails via unsubscribe links
- Cookies via browser settings or our Cookie Consent tool
13. Payment Details
We do not store credit card numbers. Payments are processed securely via third-party providers compliant with PCI-DSS standards.
14. Data Protection Officer (DPO)
For privacy-related concerns, contact our DPO:
Diane Van Blerk
Email: diane@brandiva.co.uk
Phone: +44 7741 088437
15. Complaints
If you believe your data rights have been violated, you can contact the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
16. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.